We’re excited to welcome Lynsi Snyder to The Global Leadership Summit stage in August 2022! From the day Lynsi was born, In-N-Out has been a significant part of her life. Her grandparents founded In-N-Out in 1948 and to this day, the business remains privately owned and operated. In-N-Out’s people-focused values and team-oriented atmosphere have landed the company on Glassdoor’s Best Places to Work list for seven years and Forbes’ list as one of the Best Employers in America. Lynsi is committed to maintaining and enhancing the well-being of the entire In-N-Out family which now numbers approximately 30,000.
Get your tickets today, and until then, enjoy a glimpse Lynsi’s leadership style from these excerpted quotes from Glassdoor’s article, Recipe for Success: Why Employees Made In-N-Out a Best Place to Work.
Recipe for Success
1. Create a Team-Oriented Atmosphere
“We select leaders who are strong in the area of engaging Associates in taking great care of our customers with great quality and service. They must also be able to create a team-oriented atmosphere, which is part of our mission statement.”
2. Pay Fairly & Offer Flexible Scheduling
“Other things like a favorable pay structure and flexible scheduling definitely help, but it really comes down to our Associates being part of something that they take a lot of pride in.”
3. Provide Strong Training
…there is no shortcut to growing great leaders through training.
“We always work to make our training programs as strong as they can be. Our programs include both interactive learning and one-on-one, hands-on training. Our managers participate in onsite classroom sessions at our In-N-Out University. I’m personally involved in upgrading our management training program as we try to make it more effective and flexible for each manager. We have to do a good job in this area because all of the managers and assistant managers in our restaurants started their careers as entry-level Associates and earned their way to leadership roles. This is also good for our culture, but it means there is no shortcut to growing great leaders through training. Aside from that, our Associates have told us that when they are growing and learning new things, they are more engaged in their job. Listening to our Associates is a serious priority for me.”
4. Adopt a Servant Leadership Style
“I prefer that our leaders adopt a servant leadership style and I try to lead by example. It’s hard to argue with the approach that puts your people and their well-being first. The shortest road to connected Associates is to lead them as they would like to be led.”
5. Show Appreciation
“It is my intent to let our leaders know at every opportunity how proud I am of them, of how they treat our In-N-Out family and of their achievements that allow our company to continue to grow and be successful.”
6. Nurture a Good Culture
“We have a special culture at this company. I really believe that it’s my job, and the job of the whole management team, to make sure we nurture that culture and keep In-N-Out the unique place to work it has been for all our Associates—from the 30-year veterans to the ones putting on their aprons for the first time.
Showing my appreciation and recognizing their dedication is much more than a matter of salaries and bonuses.
“The simple answer to keeping Associates with us is to treat them the right way. To us this means creating a positive, fun atmosphere, allowing them to grow with us, paying them well for their hard work and remembering to thank them for what they do for our company every day. They are amazing, and so is the management team, which has grown along with the company. Showing my appreciation and recognizing their dedication is much more than a matter of salaries and bonuses.”
Quotes by Lynsi Snyder originally appeared in Glassdoor’s article Recipe for Success: Why Employees Made In-N-Out a Best Place to Work.
Learn more from Lynsi Snyder at The Global Leadership Summit on August 4-5, 2022!
Get Tickets >>
The Global Leadership Summit
GLN Staff Writer | Globalleadership.org/SummitLynsi Snyder
Owner & President | In-N-Out Burger6 Qualities to Create a Best Place to Work—GLS22 Faculty Spotlight
TOPICS IN THIS ARTICLE
CultureLeadership DevelopmentLeading OrganizationsServant LeadershipTeam BuildingWomen LeadersWomen Leaders - Leading OthersWe’re excited to welcome Lynsi Snyder to The Global Leadership Summit stage in August 2022! From the day Lynsi was born, In-N-Out has been a significant part of her life. Her grandparents founded In-N-Out in 1948 and to this day, the business remains privately owned and operated. In-N-Out’s people-focused values and team-oriented atmosphere have landed the company on Glassdoor’s Best Places to Work list for seven years and Forbes’ list as one of the Best Employers in America. Lynsi is committed to maintaining and enhancing the well-being of the entire In-N-Out family which now numbers approximately 30,000.
Get your tickets today, and until then, enjoy a glimpse Lynsi’s leadership style from these excerpted quotes from Glassdoor’s article, Recipe for Success: Why Employees Made In-N-Out a Best Place to Work.
Recipe for Success
1. Create a Team-Oriented Atmosphere
“We select leaders who are strong in the area of engaging Associates in taking great care of our customers with great quality and service. They must also be able to create a team-oriented atmosphere, which is part of our mission statement.”
2. Pay Fairly & Offer Flexible Scheduling
“Other things like a favorable pay structure and flexible scheduling definitely help, but it really comes down to our Associates being part of something that they take a lot of pride in.”
3. Provide Strong Training
“We always work to make our training programs as strong as they can be. Our programs include both interactive learning and one-on-one, hands-on training. Our managers participate in onsite classroom sessions at our In-N-Out University. I’m personally involved in upgrading our management training program as we try to make it more effective and flexible for each manager. We have to do a good job in this area because all of the managers and assistant managers in our restaurants started their careers as entry-level Associates and earned their way to leadership roles. This is also good for our culture, but it means there is no shortcut to growing great leaders through training. Aside from that, our Associates have told us that when they are growing and learning new things, they are more engaged in their job. Listening to our Associates is a serious priority for me.”
4. Adopt a Servant Leadership Style
“I prefer that our leaders adopt a servant leadership style and I try to lead by example. It’s hard to argue with the approach that puts your people and their well-being first. The shortest road to connected Associates is to lead them as they would like to be led.”
5. Show Appreciation
“It is my intent to let our leaders know at every opportunity how proud I am of them, of how they treat our In-N-Out family and of their achievements that allow our company to continue to grow and be successful.”
6. Nurture a Good Culture
“We have a special culture at this company. I really believe that it’s my job, and the job of the whole management team, to make sure we nurture that culture and keep In-N-Out the unique place to work it has been for all our Associates—from the 30-year veterans to the ones putting on their aprons for the first time.
“The simple answer to keeping Associates with us is to treat them the right way. To us this means creating a positive, fun atmosphere, allowing them to grow with us, paying them well for their hard work and remembering to thank them for what they do for our company every day. They are amazing, and so is the management team, which has grown along with the company. Showing my appreciation and recognizing their dedication is much more than a matter of salaries and bonuses.”
Quotes by Lynsi Snyder originally appeared in Glassdoor’s article Recipe for Success: Why Employees Made In-N-Out a Best Place to Work.
Learn more from Lynsi Snyder at The Global Leadership Summit on August 4-5, 2022!
Get Tickets >>
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About the Author
The Global Leadership Summit
GLN Staff Writer
The Global Leadership Summit (GLS) is a two-day infusion of actionable leadership insights and inspiration broadcast to hundreds of host sites across the United States every August. In the following months, the GLS is translated, contextualized and hosted by local leadership committees at hundreds of locations across Africa, Asia, Latin America, Europe and the Middle East. This global event convenes a world-class faculty who share their distinct perspectives and expertise, inspiring and equipping people around the world with practical leadership skills that can be applied within their context, wherever they have influence, and used to empower positive transformation where it’s needed most. Attracting an audience that represents various industries, including marketplace, non-profit, healthcare, education, government, ministry and corrections, the GLS has become a unique platform, unlike any other, bringing people together to not only empower better leadership within the organizations they represent, but in a growing number of cases around the world, this event also acts as a catalyst for organic local movements initiating systemic, city-wide change. What started as a single event back in 1990’s, the GLS has grown to attract tens of thousands of people today.
Lynsi Snyder
Owner & President
Lynsi Snyder-Elington has been named one of the most trustworthy leaders in the country by the Values Institute, and the top restaurant CEO and highest-rated female CEO by Glassdoor. As President and Owner of In-N-Out Burger, she credits their people-focused values and team-oriented atmosphere to landing a spot on Glassdoor’s Best Places to Work list for 7 years and Forbes’ list as one of the Best Employers in America. From the day Lynsi was born, In-N-Out Burger has been a significant part of her life. Her grandparents founded In-N-Out Burger in 1948 and to this day, the business remains privately owned and operated. Having always been a family business, Lynsi intends to keep it that way. Lynsi is committed to maintaining and enhancing the well-being of the entire In-N-Out family which now numbers approximately 30,000. Additionally, Lynsi directs and helps to oversee all of In-N-Out’s philanthropic efforts through the In-N-Out Burger Foundation and the Slave 2 Nothing Foundation. Lynsi and her husband Sean are also the founders for the Army of Love, a nonprofit organization that exists for the purpose of uniting the body of Christ through training tools that will set them free to, in turn, set others free.