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Horst Schulze
Chairman and CEO | Capella Hotel GroupEp 010: Horst Schulze
TOPICS IN THIS PODCAST
Human ResourcesLeading OrganizationsProcessIn this episode of the GLS Podcast, Horst Schulze, CEO of Capella Hotel Group and former COO of The Ritz-Carlton, shares insights from his long career in customer service. At its very core, the best customer service is delivered when a business genuinely cares about its people. To build a culture that values great service, leaders must hire, orient and sustain the value of service on an ongoing basis.
On This Podcast
Horst Schulze
Capella Hotel Group
Jared Wilkins
Parkcrest Christian Church
Show Notes
Get free, instant access to GLS Podcast Episode Show Notes. Leverage episode summaries, key takeaways, reflection questions, resources mentioned, related links and applicable downloads, including Show Notes PDF and Episode Audio File (MP3).
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SUMMARY:
In this episode of the GLS Podcast, Horst Schulze, CEO of Capella Hotel Group and former COO of The Ritz-Carlton, shares insights from his long career in customer service. At its very core, the best customer service is delivered when a business genuinely cares about its people. To build a culture that values great service, leaders must hire, orient and sustain the value of service on an ongoing basis.
KEY TAKEAWAYS:
REFLECTION QUESTIONS:
1=Quality Service is not important at all
10 = Quality Service is the most important thing to us
RESOURCES MENTIONED:
GLS GrowthTrack: People-Process-Product
GLS GrowthTracks
GLSnext
The Global Leadership Summit International
RELATED LINKS:
Capella Hotels and Resorts
The Ritz-Carlton
The Ritz-Carlton “The Credo”
Capella Hotel Group “Canon”
The Global Leadership Summit
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