The Complicated Feelings in a Difficult Conversation

Published August 27, 2018

TOPICS IN THIS VIDEO

Conflict ManagementLeading Others

Conflict often stirs up complex and contradictory emotions. In this clip, Sheila Heen helps you learn how to identify the multiple feelings you may be having in order to move forward in your difficult conversations.

About the Speaker
Shelia Heen will be joining the GLSnext Event Series on May 5.

Sheila Heen

Founder

Triad Consulting Group

Sheila Heen has spent two decades at the Harvard Negotiation Project, specializing in our most difficult conversations—where disagreements are strong, emotions run high and relationships become strained. Her firm, Triad Consulting Group, works with executive teams to strengthen their working relationships, work through tough conversations and make sound decisions together. Heen has applied her expertise across a diverse range of companies and cultures including Apple, HSBC, Pixar BAE Systems, many family businesses, as well as not-for-profits, the Singapore Supreme Court and the White House. She has written two New York Times bestsellers, including her most recent, Thanks for the Feedback, which helps leaders improve their ability to receive feedback.

Years at GLS 2015, 2018

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