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The Complicated Feelings in a Difficult Conversation

Published August 27, 2018

TOPICS IN THIS VIDEO

Conflict ManagementLeading Others

Conflict often stirs up complex and contradictory emotions. In this clip, Sheila Heen helps you learn how to identify the multiple feelings you may be having in order to move forward in your difficult conversations.

About the Speaker
Sheila Heen has spent more than two decades teaching Negotiation at Harvard Law School, specializing in our most difficult conversations—where disagreements are strong, emotions run high and relationships become strained.

Sheila Heen

Founder

Triad Consulting Group

Sheila Heen has spent more than two decades teaching Negotiation at Harvard Law School, specializing in our most difficult conversations—where disagreements are strong, emotions run high and relationships become strained. Her firm, Triad Consulting, works with executive teams to strengthen their working relationships, work through tough conversations and make sound decisions together. Heen has applied her expertise across a diverse range of companies and cultures including Pixar, Hugo Boss, the NBA, the Federal Reserve Bank, AT&T, and many family businesses, as well as not-for-profits, the Singapore Supreme Court and the Obama White House. She has written two New York Times  bestsellers, Difficult Conversations: How to Discuss What Matters Most, and Thanks for the Feedback: The Science and Art of Receiving Feedback Well.

Years at GLS 2015, 2018

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