Encourage Employees to Be Agents, Not Gatekeepers

Published August 20, 2018

TOPICS IN THIS VIDEO

Leading OrganizationsProcess

Agents and gatekeepers have fundamentally different mindsets. In this clip, Danny Meyer explains why superior hospitality requires workers to be agents, not gatekeepers.

About the Speaker
Danny Meyer Headshot

Danny Meyer

Restaurateur, CEO

Union Square Hospitality Group, Shake Shack

Danny Meyer is CEO of Union Square Hospitality Group and the founder of Shake Shack. Highly acclaimed for some of New York’s most beloved restaurants, including Gramercy Tavern, and more, in 2015 he was named one of TIME Magazine’s “100 Most Influential People”. Meyer’s New York Times bestselling book, Setting the Table, examines the power of hospitality in restaurants, business and life.

Years at GLS 2018

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If you have any questions on the commenting policy, please let us know at crc@willowcreek.org”

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