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Are We Good at Hospitality?

Published September 24, 2018

TOPICS IN THIS VIDEO

Leading OrganizationsProcess

Horst Schulze describes the initial process of starting a business or expanding a current business into a new market. He also shares the importance of sufficiency in creating an excellent business.

About the Speaker
Horst Schulze

Horst Schulze

Chairman and CEO

Capella Hotel Group

As CEO of Capella Hotel Group, Horst Schulze inspires client loyalty by raising the bar for customer service. Under his leadership, The Ritz-Carlton Group was awarded the prestigious Malcolm Baldrige National Quality Award in both 1992 and 1999—the first and only hotel company to win even one such award. A leader and entrepreneur, he inspires leaders with practical ways to create high-quality customer service experiences. His latest book, Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise, is available March 2019.

Years at GLS 2015, 2016

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