Culture: Commitment vs. Compliance

Businesses are built through relationships with customers, and culture is created by the stories those relationships tell. Dee Ann Turner played an intricate role in creating and growing the incredible, influential culture at Chick-fil-A and selecting thousands of corporate staff and Chick-fil-A franchisees. With 30 years of experience developing corporate talent, she served as Vice President of Talent and later Vice President of Sustainability. Turner’s insightful knowledge is revealed through powerful stories in her book, Bet on Talent: How to Create a Remarkable Culture and Win the Hearts of Customers. In the book she shares stories of her journey at Chick-fil-A, where she was the company’s first female officer, as well as insights into remarkable cultures at other organizations. With a degree in management and multiple certifications, including the prestigious Advanced Management Program at Harvard Business School. She is now CEO of Dee Ann Turner, LLC and shares her knowledge with clients globally. She serves on several boards and frequently participates in mission projects throughout the world.