Month: May 2022

Empowering Students to Speak Up & Save Lives

A group of five college juniors smile together outside.

The Global Leadership Network’s premier two-day leadership event of the year has been held annually in August for the last 25+ years. Recognized as one of the largest leadership events of its kind, The Global Leadership Summit (GLS) brings leaders and aspiring leaders together from around the world. Through the GLS, many of these leaders gain something far more than leadership insights—they gain a new understanding for what God is inviting them to do through their lives—they discover the spark within them waiting to be fanned to flame.

I sit there and think, They’re talking directly to me.

This is what happened when superintendent, Dr. Lily DeBlieux attended the GLS. “The Summit has been a great source of encouragement and support,” said Lily. “At the Summit, when I listen to the speakers tell their stories about overcoming obstacles, strengthening leadership, and reaching out to others, I sit there and think, They’re talking directly to me.”

With a heart for students in her district and watching the tough situations they go through on a regular basis, Lily decided to connect with others to start what is now called Speak Up, Stand Up, Save a Life, which supports students through depression, suicide, grief, abuse, and bullying.

Watch Lily’s Powerful Story!

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Join Lily at The Global Leadership Summit

“Through the Summit, I’ve met some amazing people, who’ve become an important part of this movement for students,” said Lily. “Go to the Summit for your growth, because what you bring back to your company or district is amazing. You’re going to be uplifted and re-energized in your role.”

Learn more about this year’s Global Leadership Summit at GlobalLeadership.org/Summit.

Building a Career Beyond Your Job—GLS22 Faculty Spotlight

Deb Liu

It can be easy to stereotype the image of a “leader” and forget that leadership is a skill that can be built upon in any role and context. Our identities can often get linked to our jobs, roles, or titles, while we lose sight of our larger narrative. One leader who understands how to focus on the larger narrative is Deb Liu, CEO of Ancestry and an award-winning tech leader with a dynamic career in the industry. In her article below, she talks about how recognizing who you are and where you are going, regardless of your title and company, is to understand the chapters within your narrative.

We’re excited to welcome Deb Liu to The Global Leadership Summit stage in August 2022!

Deb has been named one of Business Insider’s most powerful female engineers and one of PaymentsSource’s most influential women in payments, having held leadership roles with Facebook, PayPal, eBay, and now Ancestry. With her brand-new book, Take Back Your Power, and her fresh perspective on leadership, Deb will bring a wealth of insight and encouragement to you and your teams from her dynamic career leading in the tech industry. Get Tickets >>

Until then, get a preview of Deb’s insight from her original article on Building a Career Beyond Your Job, published in Perspectives.

Building a Career Beyond Your Job

Escape velocity is defined as “the minimum speed that an object at a given distance from a gravitating body must have so that it will continue to move away from the body instead of orbiting about it.”

When you meet a stranger in Silicon Valley, the first question they ask after your name is, “Where do you work?” The next question they ask is, “What do you do there?”

Our identities are bound up in our jobs. The headlines on our resumes are synonymous with who we are. We wear our business cards like an identity, a mantle that defines us. When this happens, we are unable to achieve escape velocity and end up orbiting our current job and company, rather than being able to break free. But what if we thought about ourselves differently?

Your job is a moment in time, a role that is only one chapter on your career—and your life—story. But if you get stuck only focusing on where you are, you will miss opportunities to gather the building blocks that will take you beyond your current scope.

 

Fill your bingo card.

We often keep working on the same set of skills, getting better and better over time. Our jobs require mastery. Twice I reached a point in my career when I realized that the skill I had mastered most was how to navigate and build in a big company. Each time, I reflected on how I was learning less and less marketable skills, and every day got better at something that I could only leverage in the place I had learned it. It was a humbling admission, and it forced me to make a change.

If you had to choose between impact and learning, what would you choose?

If you had to choose between impact and learning, what would you choose? Most companies want you to show impact, but you personally benefit more in the long term if you grow your portable skills. Your job is to manage your role so that you can do both, delivering results while also continuing to grow. A diverse set of skills is more important because there will come a time when you need it. When I was interviewing for CEO roles, many questions centered on three areas PMs fail to build capability during their mid-career: board experience, general management with P&L responsibility, and strategic skills. This is why, when PMs ask me the path to the C-suite, I suggest they work backward from those three areas and ensure they are filling their bingo card with experiences that will help them get to where they want to go.

 

Consider what you take with you.

We don’t expect to leave our jobs, but we will all end up doing so at one point or another. So much of our work is devoted to our companies and not translatable in other contexts. While this benefits our current employers, what will we take with us when we go elsewhere? When we first created Women in Product, it was an extension of the work we did at Facebook to build a community of women in product management. However, we soon realized there was so much more we could do, so we recruited women leaders from companies across the industry to join us and launched the organization as a nonprofit. Today, it is a community of over 25,000 women with dozens of chapters throughout the world. By thinking about how it could live beyond my current company, it became an industry-wide group that will carry on long after my tenure at the company.

We don’t expect to leave our jobs, but we will all end up doing so at one point or another.

Likewise, while at Facebook, I wrote internally and made posts once a month. I made a commitment to my manager around five years ago, and I stuck to it. For this year’s New Year’s Resolution, I decided to start publishing externally. I didn’t have a specific goal in mind, and I had not yet decided to leave Facebook when I started the Perspectives newsletter. The newsletter now has close to 5,000 subscribers (a modest number in the grand scheme, I know). More importantly than that, I have met so many people in the industry who have shared the impact my writing has had on their careers. That is something I can take with me no matter where my career goes.

 

Don’t define yourself based on your job.

We spend so much of our lives at work, but be careful that you don’t let your job define you. There have been times when I loved what I did, only for a sudden reorg or company need to take me off the path I thought I was on. A friend of mine was once suddenly let go from a role he enjoyed when new leadership came in and replaced nearly the entire senior staff. This unmooring threatened his sense of self and well-being to the point of making him question his own skills, which clearly were unchanged before and after this event. Even though he ultimately landed on his feet and his career went in a new direction, he still recalls how that rejection took him off course and wonders if he could have done something differently.

Be careful that you don’t let your job define you.

Try writing your headline without your title or company name and see how it feels. By defining yourself using your skills and demonstrated impact rather than your role, you are opening yourself up to more possibilities. Go to LinkedIn and write a compelling summary of yourself, sharing only what you have to contribute, not by someone else’s leveling, title system, or company brand.

 

Mark your milestones.

Our jobs are a moment in time, but our careers are a long arc. Many people I meet don’t update their resumes or keep them current. The goal of this exercise is not to look for another job, but to remind yourself that the ebbs and flows of your career continue over time.

Marking time is easy when you’re in school. You move from grade to grade, graduating a few times along the way. In your career, things aren’t as cut-and-dried. It is easy to keep going without realizing you are stagnating. This is why it’s important to focus on keeping track of your successes.

Our jobs are a moment in time, but our careers are a long arc.

I have been speaking on a panel at the Stanford Graduate School of Business for the past six or seven years, and I use it to mark my progress in my career. Each year, just before speaking to Professor Pfeffer and his class, I jot down what I have accomplished in order to see what I have to show for the past 365 days. Professor Pfeffer has spent the past five years asking me when I was finally going to leave to become a CEO. Every year, I just laughed. Undeterred, he continued to ask the question. This year, the announcement was made just before the class, and he could finally say, “I told you so.”

 

Look for step functions.

There could come a time when your next opportunity, within your company or outside of it, presents a fork in the road. It may be a bigger mandate, but in an emerging area without product-market fit. It may have less guaranteed financial compensation but more long-term upside. It may mean having a smaller team, but with more influence. You have to decide what to do. Look for major steps forward in your career. Seek the opportunity that will balance your risk tolerance with your potential for growth.

Your job today is one chapter in the narrative of your multi-decade career.

 

Know your reputation.

I say one thing to everyone who asks what it is like to work with me: “Ask everyone you know what I am like. It might not all be accurate, but you will get a pretty good picture of my style. Then you can decide for yourself if that works for you.”

Backchannel references are a reality in most fields. Many people who were not my official references were informally asked for their thoughts before I was offered the job I have today. No one wants an unknown quantity. You certainly can’t please everyone, but your reputation, good or bad, will precede you, whether you like it or not. If you don’t like it, think about why, and decide what you’re going to do about it. Not knowing is the worst place to be, so first seek to understand, then address the feedback you hear.

Your job today is one chapter in the narrative of your multi-decade career. While what you work on now is important, it is one of many stops on your journey. By focusing beyond where you are, you will find ways to build your learning and career trajectory outside of your current role. It is easy to keep your head down and work on the day-to-day, but don’t forget to take stock. Know who you are and where you are going, beyond your title and company, and you will achieve escape velocity when the time is right for you to take the next step.

Want to hear more from Deb Liu? Join us at The Global Leadership Summit on August 4-5, 2022! Get Tickets >>

Wheaton College Graduate Certificate to Deepen Your GLS22 Experience

Deepen Your GLS22 Experience with a Wheaton Graduate Certificate

The Global Leadership Network is pleased to announce your opportunity to receive a graduate-level certificate endorsed by Wheaton College!

    • Are you someone who enjoys reflecting more deeply on what you learned?
    • Do you want to maximize your GLS22 experience with continued education?
    • Do you want to explore how to apply your new learnings to your career?

Then this opportunity is designed for you!

Discover how to apply what you learn at The Global Leadership Summit on August 4-5, 2022 (GLS22) to your context by taking part in Wheaton’s post-event, graduate-level study in Strategic Leadership Communication.

How it Works: 
Get your tickets to join us at The Global Leadership Summit on August 4-5, 2022, and explore how Wheaton College can deepen your Summit experience.
Learn More >>

Handling Critics

Albert Tate will be speaking at Global Leadership Summit 2021.

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Albert describes the two ways he handles criticism depending on who it is coming from.

Story of Unity Set to Publish Out of Grander Vision Ignited at the GLS

Ship at sea

The Global Leadership Network’s premier two-day leadership event of the year has been held annually in August for the last 25+ years. Recognized as one of the largest leadership events of its kind, The Global Leadership Summit (GLS) brings leaders and aspiring leaders together from around the world. Through the GLS, many of these leaders gain something far more than leadership insights—they gain a new understanding for what God is inviting them to do through their lives—they discover the spark within them waiting to be fanned to flame.

This is what happened when N. Ford attended the GLS for the first time with her dad and brother. “Although I’ve always had an interest and curiosity around transformative leadership, being the young female of the group, I wasn’t sure the GLS was targeted for me,” said N. Ford. “But it didn’t take long to realize the Summit is for everyone—even me.”

A Journey Toward a Grander Vision

The Refuge Book CoverYet, while the event was inspirational and moving, what happened through N. Ford’s experience led her on a journey of discovering the grander vision God already sparked within her, one she didn’t even fully recognize at first. “I left my first Summit with a notebook full of scribbled ideals I wanted to remember and leverage over the coming year,” said N. Ford. “What happened though, is what happens to many of us when we hear from highly successful, high-achieving, greatly inspirational people—we get overwhelmed. Ideas, inspiration, and vision turn into paralysis and eventually fizzle out. And although all that happened, it didn’t stop me from attending the GLS the following year, or the one after that.”

With faithful persistence and openness to what God had in store, N. Ford kept exploring. “In August of 2015, I had a relationship end, a job end, and I was out of resources,” said N. Ford. “It was in that mess that the Lord asked me to write, and He gave me a story. I was faithful to start it, but when it got hard, I quit. I started again, but that time I didn’t get much encouragement from others. I tried again and couldn’t maintain the grit it took to keep at it.”

A Dangerous Prayer

At her wits end, N. Ford had an experience at the Summit in 2019 that changed the trajectory of her journey. “The overall theme of the GLS that year held a consistent tone for vision,” said N. Ford. “‘Leaders need vision,’ I wrote down several times in my notebook. I kept pacing back and forth, praying. I kept saying, ‘Lord, I don’t have vision. How can I lead well if I don’t have vision? I’ll do anything you want me to do. Take my life. Give me vision.’ That’s a dangerous prayer!”

It was never about writing a book, it was about the consistent, gritty, broken road to perpetual obedience.

This is the part of the story where you would think God gave N. Ford a grander vision. But it’s not. In fact, it’s the moment where God reminded N. Ford of the vision she already had. “I didn’t get a vision from the Lord after I prayed that prayer,” said N. Ford. “I got a word of conviction. ‘You don’t need vision, child. I already gave you a vision. You just haven’t done it.’

Conviction to Press On

These words humbled N. Ford. “At the moment in which I received those convicting words, I considered my failure to meet His vision. Instead of having written what He gave me in 2015, I had 13 writing projects open, not one of them complete,” said N. Ford. “More than anything, He was calling me to obedience. Most painfully, the story He had given me and asked me to write in 2015 had been sitting unattended the longest. That year, at the Summit in 2019, I committed to have that one story completed by the time I returned to the Summit in 2020.”

In August of 2020, N. Ford finished the first book in what has become a fiction trilogy! By the Summit in 2021, she had a signed a contract to publish the first book. In February 2022, while sitting at the GLS: Special Edition, N. Ford was weeks away from having her debut fiction novel, The Refuge, published!

God’s Perfect Timing

Back in in 2015, when N. Ford first felt called to write about division, reconciliation, racial relationships and unity, hierarchal authority, and the value of human life, she never could have planned for God’s perfect timing in the publishing of her first book. “As the pandemic and the last few years of great conflict have transpired, I have been in awe at the relevance of the story He wrote long before it ever came upon my heart,” said N. Ford. “I don’t know if anyone will like it. And I don’t know if anyone will buy it, but honestly, I don’t care. It was never about writing a book, it was about the consistent, gritty, broken road to perpetual obedience. He sanctified me in the process of un-applauded, unseen obedience to His vision.

You don’t have to cross the ocean to do God’s work. Sometimes you just have to cross the street. – Bob Goff

“Oswald Chambers writes that we pray for a call on our lives from the moment we know we can, and then when we receive it, it becomes a haunting ghost until it’s attended. That is the truth of this story. Sometimes He doesn’t give us a new, grand vision. Sometimes we must open our eyes, ears, hearts, and wills to the one He’s already spoken to us. It may not be the one we thought. And it most certainly will not be easy. But it’s His.”

“Bob Goff says you don’t have to cross the ocean to do God’s work. Sometimes you just have to cross the street. I just had to open a laptop. The road of obedience is not easy, and it’s usually unseen and un-applauded. It took me longer than it should have to obey the vision He gave me, but the GLS helped me have the clarity and the courage to commit to it.”

What vision lives within you, waiting for your voice? Join us at The Global Leadership Summit on August 4-5, 2022, to discover how to voice your vision for a better future. Get Tickets >>

How to Say No—GLS22 Faculty Spotlight

Stephanie Chung

The first African-American president of an aviation brand. A cancer survivor. A mother. An award-winning leadership speaker and sales coach. There is simply no one quite like Stephanie Chung, Chief Growth Officer of Wheels Up, and former CEO of JetSuite. As a business leader with over 30 years of experience catalyzing transformative growth in the aviation sector, she has empowered her teams to reach new heights. Now Stephanie is taking the insights that have led to her success and sharing them with leaders around the world.

With a blend of cutting-edge science, proven leadership strategies, personal stories, and her trademark sense of humor, we’re excited to welcome Stephanie Chung to The Global Leadership Summit stage in August 2022! Get Tickets >>

Until then, enjoy a preview of her helpful insights and tips on how to say no, and discover how to focus on what’s important to you and your values.

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How to Say No

Have you ever found there are times when you are just overwhelmed and stressed out because you’re overextended? Because at the end of the day you’re doing way too many things and a lot of those things you don’t actually want to do—because you don’t know how to say no?

“No”—though it’s two simple letters, sometimes it’s a really difficult word to say.

This is a message for the people pleasers. I’ve been there. There are times when people will want us to do this, that, and the other. And before you know it, we’re over committed, overstressed, and we are regretting the whole time we’re doing it because we didn’t want to do it in the first place.

I’ve learned very quickly I’m allowed to say no, gracefully, and without guilt.

I’ve learned very quickly I’m allowed to say no, gracefully, and without guilt.

When someone asked me, Steph, could you do this, or can you participate in this? Or can we sign you up for that?

What I say is:

    • “Thank you so much for thinking of me. Unfortunately, I’m not going be able to participate, but I appreciate you thinking of me nevertheless.”
    • “Wow. Thank you. I can’t do it but thank you so much for thinking of me.”

I don’t then give them a whole lot of other things. For example…

    • What I don’t say is:
    • “Let me think about it.”
    • “Maybe check back with me.”
    • “Maybe I’ll get back to you.”

I don’t do all that because the reality is, if you don’t want to do it today, you probably don’t want to do it tomorrow. So, why prolong the inevitable? Just say it and don’t feel guilty about it. Your priorities are really important. I’m focused on always doing first things first.

If you don’t want to do it today, you probably don’t want to do it tomorrow.

When you struggle with saying no, play around with those words, marinate on them, make them your own, but be OK with learning how to say “no.” You’re smarter than you think, and cooler than they ever told you.

Want to grow in your leadership? Hear more from Stephanie Chung on August 4-5, 2022, at The Global Leadership Summit. Get Tickets >> 

 

2022 Summer Reading Recommendations for Leaders

Book shelves in library. Creativity Background Concept

The premier leadership event of the year—The Global Leadership Summit—coming up on August 4-5, 2022, will deliver new ideas and fresh perspective for leaders looking for ways to voice their vision for a better future. As you head into the summer, consider picking up a book from our #GLS22 leadership faculty to prepare yourself for this year’s event.

 

Cues: Master the Secret Language of Charismatic Communication

For anyone who wants to be heard at work, earn that overdue promotion, or win more clients, deals, and projects, the best-selling author of Captivate, Vanessa Van Edwards, shares her advanced guide to improving professional relationships through the power of cues.

 

 

 

The Ride of a Lifetime: Lessons Learned from 15 Years as CEO of the Walt Disney Company

Bob Iger, the former CEO of The Walt Disney Company, shares the ideas and values he has used to reinvent one of the most beloved companies in the world, and inspire the people who bring the magic to life.

 

 

 

RESET: A Leader’s Guide to Work in an Age of Upheaval

From Johnny C. Taylor, Jr., the CEO and President of the Society for Human Resource Management (SHRM), comes the ultimate book on transforming the way we select, retain, and train our employees in a radically changed business environment.

 

 

 

Reinforcements: How to Get People to Help You

This pragmatic book explains how to get it right. With humor, insight, and engaging storytelling, Dr. Heidi Grant describes how to elicit helpful behavior from your friends, family, and colleagues—in a way that leaves them feeling genuinely happy to lend a hand.

 

 

 

Not In It to Win It: Why Choosing Sides Sidelines the Church

Andy Stanley dives into a thoughtful analysis of the current cultural climate and a biblically based response to the pressing challenges facing Christians.

 

 

 

How We Love Matters: A Call to Practice Relentless Racial Reconciliation

In this powerful book, Albert Tate reimagines discipleship by begging us to acknowledge that racism exists in the Church—and offers the hopeful message that we can disciple it out.

 

 

 

Soundtracks: The Surprising Solution to Overthinking

Popular speaker and New York Times best-selling author, Jon Acuff, takes a refreshingly honest and humorous look at overthinking—identifying what it masquerades as (being prepared), calling it what it really is (fear), and offering a simple plan to turn it from a super problem into a superpower.

 

 

 

How’s Your Soul? Why Everything that Matters Starts with the Inside You

New York Times best-selling author, Judah Smith, helps readers understand what steals their peace of mind, and outlines the path to peace and fulfillment: understanding and implementing the healthy soul environment God originally designed.

 

 

 

Called Out: Why I Traded Two Dream Jobs for a Life of True Calling

Written with passion and conviction, Emmy Award-winning journalist, Paula Faris reflects on what it truly means to be called, how to move past the fear holding you back, and how to walk in God’s path for you.

 

 

 

Are you registered to join us at The Global Leadership Summit on August 4-5, 2022?
Learn more and get your tickets today at GlobalLeadership.org/Summit.

The Most Important Question Every Leader Needs to Ask  

Shot of two young designers working in an modern office

“Location, Location, Location” is a well-known real estate mantra used when buying and selling a home. But what if the phrase could be reclaimed as a leadership mantra to help us learn how to be present in our leadership. We’ve probably all been in a meeting, and as the meeting progressed, the level of presence in the room began to wane. People started checking their phones, laptops opened, and it was evident it was not to take notes. Or maybe it happened to you. Perhaps you’ve found yourself in a conversation with someone, and your mind drifted back to a problem you were trying to solve earlier in the week, or you started thinking about the call you have in a few hours. Your body is present, but every other part of you is in a different location.

Being present is about all of you being all the way here.

With all we have walked through the past few years, most of the leaders I know are struggling to be present. Honestly, it sounds like a simple problem to solve; what’s so hard about being in the here and now? The problem is that most of us don’t know how to do it. We have learned how to unconsciously or habitually react by forming thoughts and judgments without knowing what we are sensing, feeling, or thinking. We are living and leading on autopilot. We’re here, but not really here. And in the process, we become disconnected from what is really happening in our lives—disconnected from our bodies, hearts, and minds. Living in What Was or all of our What Ifs, we forget how to be here in what is. All of that disconnection eventually spills out in how we lead.

There have been countless research studies on the impact of distraction, multitasking, and trying to hold many confusing circumstances all at once. But being present is not just about learning what to do with our devices and how to spend our time as leaders better. Being present is about all of you being all the way here. 

      • When your thoughts race at night.
      • When you find yourself avoiding situations where something could go wrong.
      • When you find yourself repeating the same fight with your partner over and over again.
      • When you find yourself thinking that one day your life will be better than it is now.
      • When you fix that problem, lose that weight, get that job, have that relationship.
      • When you numb out with any kind of addiction to not face what’s going on in your present.
      • When you avoid your inbox or text messages because they have piled up and it feels unmanageable.
      • When you replay a conversation that already happened over and over again.

The reality is that these pain points, tensions, and disconnection in our work, relationships, and lives stem back to not being present. We aren’t present as leaders because we spend the majority of our energy either rehashing the past or rehearsing the future instead of receiving what is happening in the present moment.

      • Rehashing the past is trying to change something that has already happened.
      • Rehearsing the future is trying to control something that hasn’t yet happened.
      • Receiving the present is choosing to experience what is occurring here and now.

It’s not that we don’t have much to learn from the past and that we shouldn’t be thoughtful planners about the future; it’s that the past is a great place to learn from, but it’s a terrible place to live. The future is a great place to hope for, but it’s impossible to live in. The present is the only place where God lives, and it’s where God invites us to live. We were made for the here and now, and we will never experience the PEACE of God if we don’t dwell in the PRESENT with God.

Leadership is often a function of learning how to ask the right question at the right time.

Leadership is often a function of learning how to ask the right question at the right time. Jesus was masterful at asking questions. He asked more questions than he offered answers. I believe one of the reasons he asked so many questions is that we don’t transform from experiences; we transform from reflecting on our experiences. One of the best ways to start reflecting on where you are and practicing presence in your leadership is to ask yourself, What’s Here Now? It’s a location question. It’s a way to help you pay attention to where you are and then come back to the present moment. Thankfully, it’s a question you can ask yourself anytime and anywhere.

You can simply pause, breathe, and check-in with yourself by asking, 

 

      • What’s Here Now? 
      • What am I sensing in my body? 
      • What am I feeling in my heart? 
      • What am I thinking in my mind? 

As you notice and name your body sensations, feelings, and thoughts, you can be sure if blame, shame, unprocessed grief, bitterness, or guilt show up, you are rehashing the past. And if you find yourself facing worry, denial, pretending, obligation, or wanting to control a situation, you are rehearsing the future. And if you are willing, you can allow the sensations, thoughts, and feelings to serve as an invitation to come back to the present moment. To practice being here and now, because if it’s not happening now, it’s not happening.

The only place where we actually live is in the present moment.

Thinking about both the past and the future are ways we contemplate life—but the problem with only thinking about life is that it’s an ineffective way to transform it. In the wise words of Father Richard Rohr, “We do not think ourselves into new ways of living, we live ourselves into new ways of thinking.” The only place where we actually live is in the present moment.

Leaders set the tone for their culture. A present leader is a peaceful leader that knows how to lead with healthy power. They can connect authentically, build confidence in others, and inspire people to action. Present leaders instill trust in big and small ways as they pay attention, listen with sincerity, and offer authentic care to the people they lead.

WHAT’S HERE NOW? Is one of the most important questions every leader needs to ask and answer. If you don’t know where you are now, it will be hard to figure out how to get to what’s next.


Dive deeper into this idea and pick up your copy of Jeanne Stevens’ latest book, What’s Here Now.

Empathetic Leadership is a Key Value in Successful Organizations—GLS22 Faculty Spotlight

Johnny C Taylor Jr

Stress, burnout, and mental health are at the forefront of conversations about the state of work today. Whether you’re experiencing these issues yourself or interacting with others who are going through them, these are issues affecting every one of us. How do we solve them?

While productivity is terribly important, human beings are not robots.

Johnny C. Taylor, Jr., President & CEO of SHRM, the Society for Human Resource Management, brings vast career experience to addressing these issues, and he suggests that empathetic leadership will be a key value to achieve success.

Driving social and economic change in the workplace, Taylor leads SHRM toward fostering mutually beneficial work environments, reaching 300,000+ members in 165+ countries who impact the lives of 110+ million workers every day. As a sought-after voice on matters affecting work, he is frequently invited to testify before Congress on critical workforce issues and authors a weekly column, “Ask HR,” in USA Today. Johnny’s decades of industry leadership have shaped his knowledge and perspective as an expert in his field, which is why we are excited to welcome him to The Global Leadership Summit stage in August 2022! Get Tickets >>

Until then, get a taste for his wealth of insight, and enjoy this dynamic conversation between Johnny C. Taylor, Jr. and Arianna Huffington on the topic of his latest book, RESET, where he discusses practical ways to handle the workplace issues of today, including the role of empathy.

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Key Conversation Moments on Burnout, Empathy, & Creating Safe Environments

“The pandemic has given us an opportunity to rethink and reset the way that we see the world and experience the world of work,” said Johnny C. Taylor, Jr. “We have for so long focused on productivity. And while productivity is terribly important, human beings are not robots. […] Organizations must see human beings and treat them like human beings in the workforce. The productivity will come. The profits will come. But we can’t have one conversation without the other.”

Johnny recognizes two good things that have come out of the pandemic:

      1. The acknowledgement and destigmatization of mental health and wellness.
      2. Real conversations about untapped pools of talent—formerly incarcerated, older workers, differently-abled, etc.

 

Organizations need to reset and take action.

The two aspects of the workplace listed above have surfaced at an all-time high over the last two years, pointing us to a season where organizations are having to reset, and focus on building a better culture. “We’ve had pauses before, but the reason I didn’t name my book, The Great Pause, and instead I called it RESET is because employees everywhere took this time to stop and rethink their relationship with work, their relationship with their people, their managers and leaders, their fulfillment, purpose, and their own wellbeing, which included mental wellbeing,” said Johnny. “I think we’re going to be a very different society coming out of this.”

As Johnny also shared, the pandemic has put a spotlight on the fact that while there has been much deliberation and conversation, there is now a greater need for action—leaders must start holding themselves accountable. “It’s one thing to say you value people,” said Johnny. “Words are cheap. Actions speak. […] We as leaders have to say ‘time’s up.’ […] It’s amazing what leaders can do when they put their minds to it. […] And it’s not just about more laws. What we know is if having laws on the books would solve the problem, then we wouldn’t have continued sexual harassment and discrimination in the workplace. […] This is the time for us to actually connect to people’s hearts and their minds. […] I’m a big proponent of empathy. Empathy and empathetic leadership are going to drive this.”

Words are cheap. Actions speak.

Empathy is one of the first qualities that is sacrificed when people are burnt out. With loss of empathy, our people suffer, our work cultures suffer, and ultimately, our organizations suffer. Without empathy, we will be unable to solve issues of sexism, racism, and ageism, among others. “When we are burned out, we move into a fight or flight mode and into survival mode,” said Johnny. So, how does a leader recognize when their culture is suffering, and what are practical steps they can take to solve this issue?

 

Pay attention to turnover.

Johnny suggests that some of the early indicators that there is a cultural problem in your organization is when people are leaving—it’s about turnover. “Culture matters—it really matters,” said Johnny. “In a knowledge-based economy, we are not going to be able to attract and retain the best employees if we don’t now have a real focus on culture. Defining the culture within your organization is critical. Then it’s monitoring that culture and holding your people, leaders, and managers accountable for living those cultural values. […] Until organizational leaders are holding people accountable for living those values, then the culture will be off, and you’ll see major turnover.”

 

Focus on empathy.

One of the best ways to solve for this is what Johnny calls empathetic leadership, which is not to be confused with sympathy. “Sympathy is nice, but ultimately empathetic leadership is going to be the number one cultural value of every [successful] organization across national borders and industries,” said Johnny. “People have to know that their company actually cares. […] That doesn’t mean we have to always agree, right? That’s the beauty of diversity. You can have different opinions about any number of things in the workplace, but [it makes a difference] when people are listened to, and that the organization takes what they observed during these listening opportunities and actually tries to make the workplace better. If you’re going to be successful in this knowledge-based economy, you’re going to have to figure that out.”

Sympathy is nice, but ultimately empathetic leadership is going to be the number one cultural value of every [successful] organization across national borders and industries.

 

Create safe environments where people can push back.

“In many organizations, is the inability to give people an environment where they feel safe to be direct,” said Johnny. “You’ve got do it with dignity, civility, and respect. We’ve been taught that sometimes being direct isn’t civil, that it’s not respectful, and that’s where the mistake lies. We cannot address things that can’t be discussed. We can’t fix things and problems that have not been identified.”

In safe cultures, people feel they are allowed to disagree, and Johnny explains that this dynamic creates stronger organizations. “At the end of the day, I want we have to have an environment, and a culture that encourages people to push back,” said Johnny. “It’s not just to be difficult. It’s not to disturb the peace, but ultimately, it’s to make us better. […] When we make a decision here, then we must move forward. So, the purpose in pushing back is so that you move us forward. […] I really encourage employers to create a culture where people are not just encouraged to do it, but actually rewarded.”

We can’t fix things and problems that have not been identified.

When leaders welcome pushback, it ultimately pushes organizations forward and organizations experience greater success. This can be a difficult endeavor and requires executives to be intentional. “Get your executive team together and get very intentional and focused on articulating your culture,” said Johnny. “And I’m not talking about the culture you aspire to have—that’s step two. Let it be a very introspective exercise where you say this is what it means to work at ____. […] Sometimes as leaders we are not willing to say who we are, while we’re trying to be everything to everyone.

“[…] At the end of the day, each of us have unique cultures and we need to do our best to be clear about them, so that when you recruit a person to your organization, you can be honest—this is who we are, and this is what you’re going to spend a lot of time. This is the environment in which you’re going to work. Most CEO’s have failed at that—they have either not had a real conversation about what their culture is, or they’ve been so busy trying to create an employer brand that the words they say in the descriptors of their culture aren’t actually representative of the culture within the organization. That disconnect is why employees leave. It is why you, ultimately, in the long term, destroy your employer brand.”

Takeaway questions:

How do you define your culture?
Do your employees feel safe to push back?
Have you noticed turnover in your organization? If so, do you recognize the root cause?
How can you incorporate empathy into your organization?

 

Hear more from Johnny C. Taylor, Jr. at The Global Leadership Summit on August 4-5, 2022!
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Family Steps Up to Serve Dawson Springs After Devastating Tornado

Home destroyed by a tornado in Kentucky

The Global Leadership Network’s premier two-day leadership event of the year has been held annually in August for the last 25+ years. Gathering hundreds of thousands of people from various industries and backgrounds, one of the things that makes The Global Leadership Summit (GLS) so unique are the leaders in our audience with a huge heart of service and care for their local communities. Kristen Hudson and her family have become exactly those kinds of leaders, which God then called to serve their local Dawson Springs, Kentucky community after the wake of a devastating tornado in December 2021.

The Summit takes the Hudsons to New Heights

The Summit really inspired me (along with mentors in my life) towards a truly transformed life.

When they first started attending the Summit, Kristen and her husband Jack were entrepreneurs and business owners, excited for the opportunity to develop their leadership skills. Little did they realize how this event would inspire them with a grander vision. “Since our first Summit, we have attended each and every year,” said Kristen. “It is two days of inspiration that impacts us and energizes us to newer heights. We simply love it. I leave the Summit each year with PAGES of notes on new projects, missions ideas, entrepreneurial ideas, and ideas to integrate into our home…EVERY YEAR!

“Before the Summit, I used to be a very compartmentalized Christian. Business and secular work were my weekday habits, and Sunday got my ‘Jesus thoughts.’ But the Summit really inspired me (along with mentors in my life) towards a truly transformed life—where Jesus BECAME my life regardless of where I was or who I was with.”

Hudson family photo - mom, dad, and four kids

The Hudson Family

 

One of the things that impacted Jack most about the Summit was a talk that Andy Stanley gave where he reminded leaders that ‘the most important thing in life may not be what you do, but someone you raise.’ That changed the way I look at things at home as well as other people I can make an impact on in our lives,” said Jack. “It was also very influential for me deciding to sell my business and stay at home full-time with our kids.”

Kristen and Jack's oldest son displays his art about leadership after experiencing a taste of the Summit with his parents

Kristen and Jack’s oldest son displays his art after experiencing a taste of the Summit with his parents

 

“In a culmination of homeschooling, a heart for missions, entrepreneurship, and the Summit—we raise our kids to see the unique ways that God gifts us for His purposes,” said Kristen.

Living Out a Transformed Life in the Local Community

With a vision that impacted the entire Hudson family, God opened their eyes to opportunities to serve right in their backyard. Not far from where the Hudsons live is the town of Dawson Springs, Kentucky. Not typically the kind of town that makes headlines, Dawson Springs was devastated by the wake of an EF-4 tornado in December of 2021.

Having made service and ministry a part of their family values, the Hudson family of six realized God was calling them to serve. “God has always had a ‘missions’ tug on our hearts,” said Kristen. “We have considered moving our family to various developing countries because we feel the burden of sharing Jesus with those who don’t know Him. When the tornado came through, God made it clear to us that THIS would be our mission field for this time in our lives.”

When they first arrived, they didn’t have any connections or plans, but decided to simply start with listening. “We just showed up,” said Kristen. “We arrived at the state park that was housing many displaced tornado survivors, and we just started listening. People were anxious to share their harrowing stories, and we just sat and listened. We prayed for them, we hugged them, but mostly—we just listened. We knew this was where God wanted us by the joy the people brought to us. It was life-giving in every visit. Our hearts were melded to theirs. Our new friends now have a permanent place in our hearts.”

Now the Hudsons travel to Dawson Springs about once a week. “We just love on families, meet individual needs, and share the Gospel story with them in word and deed,” said Kristen. “This very low-income town was just devastated, and God has taught us so much through the people there. They are truly a blessing to us. My dream for Dawson Springs is to see true God-sized restoration—not just seeing homes built back, but an entire community come to know and love Jesus.”

A Transformed Life—Worth the Investment

“Today, my transformed life is focused on glorifying God—as a parent, as a wife, as a business leader, and as a church member,” said Kristen. “When I feel like giving up, I realize the importance of my life in God’s grander plan—how my sphere of influence is different from anyone else’s sphere of influence, but also that I can rest in knowing that He lives through me.

“The Global Leadership Summit is an investment—in you, as a leader both in and outside of your home; in your organization as you grow in your leadership; in your community as you are inspired to take action,” said Kirsten. “When I intentionally invest in my leadership, there is a ripple effect of positive impact that come from that in all areas of my life.

Join the Hudson family and thousands of other servant-hearted leaders at The Global Leadership Summit on August 4-5, 2022! Get Tickets >>